Clear purchases.
Fair resolutions.

How refund requests are reviewed for one-time digital leaderboard placements, while preserving mandatory customer rights.

What this policy covers

A one-time digital placement purchase.

This policy applies to payments for one-time digital leaderboard placements purchased through outbid.dubai.
A placement is fulfilled when Paddle confirms the transaction and the eligible listing is activated at the rank available for the confirmed amount.
Nothing in this policy limits refund, withdrawal, or consumer rights that cannot lawfully be excluded.

Payment or fulfilment problems are reviewed fairly.

A duplicate charge was processed for the same intended placement.
The amount charged materially differs from the final amount displayed and authorized at checkout.
A confirmed payment was received but the placement was not activated because of a verified technical failure attributable to our service.
The submitted listing is rejected before activation and the circumstances require a refund under the checkout terms or applicable law.

Dynamic rankings and commercial outcomes are not guaranteed.

The listing moved to a lower rank because another customer later purchased a higher eligible placement.
The placement received fewer clicks, visits, leads, enquiries, sales, or other commercial results than expected.
The customer changed their mind after an eligible placement was activated as described, except where mandatory law provides otherwise.
The listing is removed or restricted because it violates our Terms, Rules, rights requirements, or applicable law.

Send enough information for us to locate the payment.

Submit a request through our Contact page as soon as reasonably possible after discovering the issue.
Include the submitted URL, approximate payment date, amount, checkout email, and a short explanation. Do not send full card details or identity documents through the contact form.
We may ask for additional non-sensitive information needed to match the Paddle transaction and investigate the request.
Approved refunds are returned through Paddle to the original payment method. Processing time may depend on Paddle, the payment network, and the customer’s financial institution.

If a payment appears unauthorized, contact the payment provider or card issuer promptly and notify us through the Contact page.
We may preserve transaction, fulfilment, support, and security records where reasonably necessary to review a refund, fraud report, or payment dispute.
This policy should be read together with our Terms of Service, Privacy Policy, and the conditions presented by Paddle at checkout.